Computer Telephony Integration With modern environments such as call centres or VOIP (Voice over Internet Protocol) enabled offices placing much more emphasis on the linking of computer systems with telephone systems, the convergence of the two marketplaces has been a natural step forwards for Skye.
Our engineers are certified to work with a number of different systems, to enable us to address any project requirements you may have based on telephony. If you are unsure of the solution that you require we are happy to work with you to recommend, design and deploy a solution that will work for you.
Modern telephone systems have a number of options available which people are simply not aware of, such as soft phones where a remote user who connects to the office network can also connect to the telephone system from their laptop, experiencing the benefits of being in the office whilst not actually being there.
Another area of convergence in automated dialling, either in a predictive or non-predictive environment. Predictive diallers are traditionally used in call centre environments and many smaller organisations are adopting the technology for their internal sales teams. We can assist in linking your telephone systems to dialling systems which can generate sales calls from a database of numbers allowing a more efficient use of your sales staff.
CTI is also very useful in heavily CRM (Customer Relationship Management) based environments such as support roles. With the systems we can put in place, when a customer calls in, your CRM system can be programmed to take the call from the phone system and automatically present your user with all the details for the person calling in. This sort of system can allow people to immediately have the information they need to hand, shortening call times and customer wait times dramatically without the need for increasing team sizes.
Whatever your CTI needs, Skye have the experience to provide integrated solutions which can streamline your environment and improve your telephone based staff’s performance. We’re happy to discuss CTI based projects with you and fit a solution to meet your needs exactly.
If you would like any advise on CTI or would like to discuss how we could assist your business, please do not hesitate to call one of the team on 01932 232345.
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